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Privacy Policy of Revery Play

Effective date: 19 October 2026
This policy explains which personal data Revery Play processes when you open an account, deposit, play, withdraw or contact our team, why we need it and what you can do about it. In this policy, “we”, “us” and “our” mean Revery Play; “you” means the account holder or a visitor reading our pages.

1. Who handles your data

Revery Play decides why and how the personal data described here is processed. For any privacy request, write to us at [email protected], use our contact form, or start a conversation in our 24/7 live chat. Please describe your request clearly and use the e-mail address linked to your account, so that we can match the request to the right person.

2. Data we collect

We only collect what we need to run an account and the services connected to it:

  • Account details. The information you enter when you register, together with the account currency you choose, EUR or GBP.
  • Payment records. Deposits and withdrawals, their amounts, dates and status, and the method used, whether Visa, Mastercard, Maestro, bank transfer, Apple Pay, Google Pay or a cryptocurrency such as Bitcoin, Ethereum or Tether.
  • Verification documents. When we run an identity check, we ask for an identity document, proof of address and proof of the payment method you use.
  • Play and bonus records. Bets, game sessions, bonus steps you have opened, wagering progress, comp points and your level in our loyalty programme.
  • Messages. What you write to us through live chat, e-mail or the contact form, and our replies.
  • Technical data. Information that your browser or device sends when you use our pages, for example on a phone or tablet browser.

3. Why we use it

We use personal data for clear, limited purposes:

  • to open and run your account, including the currency you chose;
  • to process deposits from €20 and withdrawals from €20, and to apply our withdrawal limits;
  • to confirm your identity and the ownership of the payment method, usually before money leaves the account;
  • to apply bonus terms, track wagering and award comp points at the rate of 1 point per €20 wagered;
  • to answer questions and complaints and keep a record of what was agreed;
  • to keep play limited to adults: we show an 18+ notice with the reminder to gamble responsibly.

4. Identity checks and documents

As a rule, we do not ask for documents when you register. Verification is usually requested before your first withdrawal. We can also ask for documents at any other time. Requested documents are usually due within 7 days of our request. We use these documents to confirm who you are, where you live and that the payment method belongs to you, and we keep them with your account records.

5. Who receives your data

When you make a payment, the details needed for that transaction pass to the payment provider, card network or bank involved. Crypto transactions are recorded on a public blockchain by design, so a wallet address and amount you send can be visible there, independently of us. We share data with other parties only where a transaction you started, a legal obligation or the protection of an account requires it.

6. How long we keep data

We keep account, payment and verification records for as long as your account is open. After that, we keep them for as long as we need them to settle open questions, deal with complaints and meet our legal obligations. Messages to our team are kept with the account they relate to.

7. Your rights

You can ask us for a copy of your personal data, ask us to correct data that is wrong, and ask us to delete or restrict data where the law allows it. You can also object to a particular use of your data. Send your request by e-mail or through the contact form, and tell us which right you want to use. If you are not satisfied with our answer, you can complain to the data protection authority of your country.

8. Keeping your account secure

Part of data protection lies with you. Use a password that you do not use anywhere else, sign out on shared devices and lock your phone if you play in its browser. Never share your login details with anyone who claims to work for Revery Play; if a message looks suspicious, contact us through live chat before replying.

9. Changes to this policy

When we change this policy, we update the effective date shown above, and the new version applies from that date. If you have a question about any change, our team is reachable through live chat around the clock and by e-mail at [email protected].